Frequently Asked Questions
Everything you need to know about our premium footwear, shipping, and returns.
What is the status of my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number to monitor your package's progress through the carrier's website.
Does OluKai offer a warranty on its products?
Yes, we offer a one-year guarantee against manufacturer defects. This warranty covers issues like strap pull-outs and delamination of soles, provided the product was purchased through an authorized dealer.
How do I care for my leather sandals?
To maintain the quality of your leather footwear, we recommend cleaning them with a damp cloth and a mild soap. Avoid submerging leather in water and keep them away from direct heat sources while drying.
What is your return and exchange policy?
We offer free returns and exchanges on all unworn products within 30 days of purchase. Items must be in their original packaging to be eligible for a full refund.
How long does shipping typically take?
Standard shipping usually takes 3 to 7 business days within the continental United States. We also offer expedited shipping options at checkout for faster delivery.
Are your sandals waterproof?
We offer a specific line of water-friendly sandals featuring synthetic straps and quick-drying materials. While our leather products are water-resistant, they are not intended for prolonged submersion.